Frequently Asked Questions
A. Our business hours are 8:30 AM to 5:00 PM (EST), Monday to Friday, except for national holidays. Back to Top A. Yes, prices can and will change without notice on our site. We try our best to keep the prices as correct as possible, however, sometimes product prices may be raised before we can up date our site. For the most up to date prices or to be informed on any prices for our products,sign up as a Member of our Site. We send out emails and newsletters to everyone who signs up with us. This way you will be surprised by any price increases or changes, you will be informed first. Back to Top A. Each item is priced differently on our website, some items are priced;
Back to Top A. Most of our items ship from our warehouse within 5 buisness days. If you need your package before then, simply contact us to find out if the item(s) you are interested in can be shipped immediately. Any customer that places an order that requires special delivery or for an item that is not in stock would receive information from our sales department by either an e-mail or phone call from some one on our support staff. Back to Top A. Yes, if you find something that you need, and it is not on our website or the specs are different then what we are showing, all you need to do is either call us at: 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com, and some one will help you find what you are looking for. Back to Top A. We are located in Avenel, New Jersey55 Randolph Avenue, Avenel, New Jersey 07001 Phone: 800-604-4767 Fax: 732-396-9642 E-mail: Sales@PackAndSeal.Com Back to Top A. We sell to everyone, PackAndSeal.Com is one of the largest suppliers for shipping and packaging supplies on the east coast. Our customers are large and small businesses, and are individuals, who are need of packaging supplies. Back to Top A. That would depend on what and how many they are buying. At PackAndSeal.Com, we are trying to bring the best prices to everyone. If you are a wholesaler or retailer, and are looking for better prices then what you see on our website, either call us at: 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com, and some one will assist you with the information on our wholesaler / retailer programs. Back to Top A. Yes, we are always adding new items and improving our website. If you would like to join our mailing list, go to our Feedback Form and send us your info and you will receive e-mail of our new items, and updates to our website. Back to Top A. Unfortuatnely, we are still working on obtaining a printed catalog. Currently, you can use our online interactive catalog at http://www.packandseal.com/fcatalog.html. Back to Top A. We try our best to make sure that our prices on our website are as up to date as possible. However, some orders might be ordered before the updates are placed on our website. If anything like this was to happen, we would notify you as soon as possible to notify you of these new changes. Back to Top A. Yes, you can either call us at: 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com, and some one will assist you with any questions you may have about our products. Back to Top A. Yes, you can request a refund or exchange for all regular stock merchandise that is returned with in 30 days. After 30 days, we will exchange the product for the same or compatible product. NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled are subject to be charged for all transaction fees charged to PackAndSeal.Com. A copy of any transaction fee for payments or refunds will included in any order that refunded by PackAndSeal.Com. Customers are responsible for All SHIPPING CHARGES on orders that are shipped out and return to PackAndSeal.Com. Special orders, custom products or close out specials, can not be returned do to the unique nature of the order. Back to Top A. Yes, we will make exchanges for all regular stock merchandise that is returned with in 30 days for the same or compatible product. NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled are subject to be charged for all transaction fees charged to PackAndSeal.Com. A copy of any transaction fee for payments or refunds will included in any order that refunded by PackAndSeal.Com. Customers are responsible for All SHIPPING CHARGES on orders that are shipped out and return to PackAndSeal.Com. Special orders, custom products or close out specials, can not be returned do to the unique nature of the order. Back to Top A. Yes and No, Customers that place orders with us that are located in parts of New Jersey, New York, Pennsylvania and Connecticut may have their merchandise shipped by our fleet of trucks from our warehouse in Central New Jersey. All shipments sent by our fleet of trucks will be notified about the delivery times and dates. Back to Top A. Yes, Any customer that wishes to pick up their merchandise may do so from our warehouse in Central New Jersey. You can select "Motor Freight - In store Pick Up Handling Fee" as your shipping method. Contact us by calling 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com, to confirm a pick up appointment. Back to Top A. If you don't have a credit card we can ship your order C.O.D., Cash or Money Order for the first time. After your company establishes a credit history with us we can then work out a regular billing cycle for returning customers. Back to Top A. If you go to our Categories page, it will have most of the items that are available. If there is no link to the item you are looking for or it is not listed, you can either call us at: 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com, and some one will assist you with any questions you may have about our products. Back to Top A. No, you can just come onto our site and pick the items you like and purchase them without signing in or leaving any personal information. However, visitors that do sign up and start an account, will receive information on all of our specials, updates, and will receive special promotions and discounts for our members only. To sign up with us go to our LogIn Page to become a member of PackAndSeal.Com Back to Top A. Yes & No, we can ship our products all over the world, however there are minimums and special requirements for us to ship internationally. For more information on our international shipping policies, please either call us at: 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com, and some one will assist you with any questions you may have about our shipping policies. Back to Top A. Yes, we update our website, every day. Each week we add more products & items, as well as more information about our services and company. We advise that you either return back to our site every couple of days to see our updates or sign up to our email list on our Feedback Page. Back to Top A. Yes, we can inform you of our updates and when we place new items on our website. All you need to do is sign up to our email list on our Feedback Page. We will send out an email to you when we add to our website.. Back to Top A. No, All of our Weekly Specials and Closeouts are sold as is. They can not be returned or exchanged due to the fact that we are selling them at such a low price. Each of our weekly specials are products that are either over stocked or discontinued by their manufacturer. Each item is brand new and in an unopened package. Back to Top A.  Some Shipments will go out UPS OverSized. Some items are just too large or the package is to heavy for UPS to ship. That is called an oversized package. You can go Click Here for a more detail information about UPS Over size. system for oversized packages.All Items that shipped UPS Over Size, will have a notice or label informing you about this. All Over Sized items, are charged extra shipping costs, above the standard weight of the item. When you see the UPS Icon It lets you know that an item goes out UPS Over Sized.When you see the Freight Truck Icon  It lets you know that an item will ship via freight.Back to Top A. PackAndSeal.Com takes every step we can to make sure that you receive the item(s) thatyou are looking for. In the case that an order is misplaced or not wanted and is canceled,you can request a refund or exchange for all regular stock merchandise that is returned with in 30 days. After 30 days, we will exchange the product for the same or compatible product. NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled are subject to be charged for all transaction fees charged to PackAndSeal.Com. A copy of any transaction fee for payments or refunds will included in any order that refunded by PackAndSeal.Com. Customers are responsible for All SHIPPING CHARGES on orders that are shipped out and return to PackAndSeal.Com. Special orders, custom products or close out specials, can not be returned do to the unique nature of the order. Back to Top |
